Live Chat
Centralized and fast customer service.
Connect with Your Customers
Enhance your opticians' experience by arming your customer service team with our easy-to-use live chat solution. Seamlessly integrated into every page of SpecCheck's platform.
Instant Customer Support
Quickly resolve ECP inquiries with real-time messaging, reducing phone calls and wait times.
Saved Conversation History
Access past chats anytime to track issues, reference previous discussions, and provide better support.
Fewer Remakes & Order Issues
Instant troubleshooting reduces errors, improving accuracy and cutting down on costly remakes.
Multi-Agent Support
Allow multiple team members to handle chats simultaneously, ensuring faster response times and better service.
Seamless Platform Integration
Live Chat is built directly into every page of SpecCheck, making it easy for ECPs to reach out.
Designed to Scale
Whether you're a small lab or a growing operation, Live Chat adapts to your needs, ensuring smooth communication at any size.
Custom Chat Flows
Tailor the live chat experience to match your lab’s workflow, creating a seamless and personalized support system for your customers.
Smart Chat Routing
Automatically direct inquiries to the right team—billing, technical support, or general customer service—for faster and more efficient resolutions.
File & Document Sharing
Easily send and receive attachments, including photos, PDFs, and other documents, for clearer communication and quicker issue resolution.
.png)